How do I get my Two-Way Radio Repaired?

Updated: July 2, 2024

Our Ticketing system is the easiest way to do your RMA Repair Requests.  Simply select Repair Request / RMA (Automated) in the dropdown and fill out your information. Multiples can be added to each request.  NO Login is required and you will get email alerts when received and tracking numbers for the return shipments!  

We also have an option to lookup warranty information online now too!

Click here to go to the Online Form

Click Submit a Ticket (No Login Required)

Select RMA Equipment/Repair Request then fill out the form below.  You can add more then one serial number per model on the form!

You will receive an email with the mailing address for the repairs and other information about the RMA with your RMA Number.  Please be sure to write the RMA number on the box and include a copy of the email in the box too.  

If you have multiple Serial Numbers of the same model, you can include multiples in the serial field separated by commas.  You do not need to complete a separate RMA request for each serial number. 

PLEASE NOTE: 

By law, shipping Li-Ion batteries without the proper warning label on the box is prohibited!  Please do not include batteries with your returns.

We will no longer work on any repairs without a PO Number.  If the unit is found to be serviceable under warranty you will not be charged for the repair.  Units without a PO number will be held for seven (7) days then return un-repaired if no PO can be obtained. 

RMA Number must be written clearly on the outside of the package and inside the box, a copy of the email you will receive after submitting the RMA.  (If you don’t get an email right away, check your SPAM Folder.  For best results, whitelist support@advancedwireless.com)

If you purchased your equipment from one of our Dealers, please contact your Dealer directly.

** We offer an automated online warranty lookup option too, from the same online form, select Warranty Lookup (Automated).  There is one lookup option for Radio Products and a separate one for ONE Products and Sensors.  

What Models of Two-Way Radio Equipment do you Repair?

Advanced Wireless Communications offers component level trouble shooting of most major brands of two-way radios at a competitive price. Our repair lab is staffed with over 15 qualified/experienced RF technicians. We have a large warehouse stocked with a complete line of replacement parts.

• Authorized Kenwood Warranty Repair Center
• Authorized Vertex-Standard Repair Center
• 4-Day or better turn-around times on most repairs
• Online Repair Request (RMA) and Live Online Tracking back to your door!
• Competitive pricing as low as $70 Flat Rate
  
  
  

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