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Requester (Your Email Address)
Subject
Description
Company
Service Location's Zip/Postal Code
Priority
Low
Medium
High
Urgent
This is NOT an Emergency (If an Emergency Call 800-475-5852 opt 8) Ticketing system NOT monitored after hours or weekends.
Group
...
Accounting
Building/Maintenance
Charge-All & Zebra Accessory Support
Customer Orders/Support
Customer Supp Escalations
Dealer Sales
Engineering
Headsets, Batteries and Other
Information Technology
Marketing
Radio Escalations
Radio/Repeater Support
RMA/Repairs
Shipping & Receiving
Support Escalations
Systems Support
Wander Guard
What Type of Issue
...
Hardware
Software
Information Request
Need Help
New Employee Setup
Access Badge
Specific Issue
...
More Information
...
Accounting Issue
...
Accounts Receivable (Customers)
Accounts Payable (Vendors)
Specific Issue
...
Building Issue
...
Cleaning
Access Control
Electrical
Heating/Air Conditioning
Plumbing
Snow/Lawn
Projects
Misc Equipment
Specific Problem
...
Customer Service Issue
...
Quote Related
Purchase Order Issues
RMA Issue
Check on an Order
New Order
Address Change
Other
Ecommerce Website Access
Online Radio Repair Form Issues
Waiting on Sales Person
Account Setup
Ecommerce Site Error
Type of Marketing Project
...
New Marketing Item
Adjusting Existing Item
Other
New Item
Select Department
...
Senior Living
Retail
Logistics
MN Business & Education
Dealers
Engineering
Accounting
Human Resources
Website/IT/Software
Other
Requested Service/Items
...
Look Book
Tri-Fold
Image
Video
Event Item
Other
Website addition or adjustment
Slick or Spec Sheet
PDF or One Page Document
Due Date
Purpose/Objective to Accomplish
</textarea>
What Type of Radio Device
...
Two-Way Radio
Repeater
Call Box (Stand-Alone)
Accessories
Page-2-Talk (Legacy)
Specific Type
...
Issue
...
Systems Issue Type
...
The ONE Platform (ODIN)
Old IA Systems
Specific Type
...
Issue
...
I understand that After Hours EMERGENCY calls needs to be PHONED into 800-475-5852 Option 8
Warehouse Issue Type
...
Shipping
Receiving
Jobs Issue
Other
Related To
...
Type of Device
...
Charge-All Single Unit
Charge-All (L2) Two Unit
Charge-All (L5) Five Unit
Charge-All Charging Cup (All Models)
Trigger Handle for Zebra
Trigger Handle for Android
Wander/Door Type
...
Magnetic Door Issue
Wander Guard System Issue
Access Control System
Wander Tags/Pendants
Accessory Type
...
Headset
Chargers (Not Charge-All)
Batteries
Microphones
Other Accessories
Dealer Support Need
...
Quote Needed
Purchase Order Issue
Order Issue
Service Issue
RMA Issue
Sales Issues
Other Issue
Model Number
...
AWR Advantage (AWR-4000)
AWR Advantage BLU (AWR-4002)
AWR Mini
AWR-8000
AWR-RB5000 Base Station
AWR-RP9000 Repeater
AWR-ERM100
AWR-D6000Digital Portable with LCD Screen
AWR-D7000 Digital Portable No Screen
AWR-D7500 Digital Portable with LCD Screen
AWR-DM7700 Digital Mobile
AWR-DRP9050 Rack Mount Repeater
Charge-ALL Chargers
AWC Nurse Call Box with Big Blue Button & Magnetic Connectors
AWC Nurse Call Box (White)
AWC Micro Call Box
Hardwired Two-Way Call Box
The ONE Platform Two-Way Call Box
Two-Way Call Box - Stand Alone
One Way Call Box - Stand Alone
Mini Call Box with Square Pushbutton
Kenwood Portable Radio
Kenwood Mobile
Kenwood Repeater
UNKNOWN
Serial Number
Your Equipment's Asset or ID Number
PO Number for Repairs if needed
Problem Type
...
Technical Issue Not Listed Below
Does Not Turn On
Power Cycles when Starting to Talk
Can't Adjust Volume
Others can't hear me at all
Others can't hear me clearly
I can't hear others clearly
Broken knobs or missing
Antenna Broken
Display Broken
Housing (Body of Radio) broken
Radio got wet (Dropped in toilet, water, etc)
Lost programming or missing channels
Accessory Repair
Other
Accessories Returned with Item (Please do not return accessories or batteries unless bad)
</textarea>
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