<div class="control-group ticket_section"> <label class=" required control-label cf_what_type_of_issue_2508697-label " for="helpdesk_ticket_cf_what_type_of_issue_2508697">What Type of Issue</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_what_type_of_issue_2508697_150000000894" name="helpdesk_ticket[custom_field][cf_what_type_of_issue_2508697]"><option value="">...</option> <option value="Hardware">Hardware</option> <option value="Software">Software</option> <option value="Information Request">Information Request</option> <option value="Need Help">Need Help</option> <option value="New Employee Setup">New Employee Setup</option> <option value="Access Badge">Access Badge</option></select><div class="level_2"><label class="required">Specific Issue</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_specific_issue825178_2508697_150000000894" name="helpdesk_ticket[custom_field][cf_specific_issue825178_2508697]"><option value="">...</option> </select></div><div class="level_3"><label class="required">More Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_more_information102564_2508697_150000000894" name="helpdesk_ticket[custom_field][cf_more_information102564_2508697]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_what_type_of_issue_2508697_150000000894').nested_select_tag({"data_tree":[["Hardware","Hardware",[["Laptop","Laptop",[]],["Desktop","Desktop",[]],["Docking Station","Docking Station",[]],["Printer/Copier","Printer/Copier",[["Error Message","Error Message"],["Jam","Jam"],["Paper","Paper"],["Other","Other"]]],["Bar Code Scanner","Bar Code Scanner",[]],["Accessory","Accessory",[]],["Other Hardware","Other Hardware",[]]]],["Software","Software",[["3CX Phones","3CX Phones",[["Connection Issue","Connection Issue"],["Audio Issue","Audio Issue"],["Can't Find App","Can't Find App"],["Voice Mail issue","Voice Mail issue"],["Calling Issue","Calling Issue"],["Other","Other"]]],["Adobe","Adobe",[]],["DUO Mobile","DUO Mobile",[]],["Epicor","Epicor",[["Error Message","Error Message"],["Report Needed","Report Needed"],["Dashboard Needed","Dashboard Needed"],["Access Needed","Access Needed"],["Training","Training"],["Customizations","Customizations"],["Other","Other"]]],["QuickShip","QuickShip",[["HARD###### Error","HARD###### Error"],["Other","Other"]]],["FileHold","FileHold",[["Access Needed","Access Needed"],["Need File Deleted","Need File Deleted"],["File Checked out","File Checked out"],["Other","Other"]]],["Infor/SalesLogix","Infor/SalesLogix",[["Error Message","Error Message"],["Report Needed","Report Needed"],["Customizations","Customizations"],["Merge Records","Merge Records"],["Welcome Page","Welcome Page"],["Dashboards","Dashboards"],["Other","Other"]]],["Learning Management System","Learning Management System",[["Access Needed","Access Needed"],["Training Needed","Training Needed"],["Other","Other"]]],["Microsoft Office","Microsoft Office",[["Outlook Issue","Outlook Issue"],["Word Issue","Word Issue"],["Excel Issue","Excel Issue"],["Power Point Issue","Power Point Issue"],["TEAMS Issue","TEAMS Issue"],["Other","Other"]]],["PayCom Time/Payroll","PayCom Time/Payroll",[]],["Project Management System","Project Management System",[["Access Needed","Access Needed"],["Other","Other"]]],["Ticketing System","Ticketing System",[["Access Needed","Access Needed"],["Error Message","Error Message"],["Other","Other"]]],["VPN","VPN",[["Need Access","Need Access"],["Can't Connect","Can't Connect"],["Drops Out","Drops Out"],["License Rovoked","License Rovoked"],["Password Change","Password Change"],["Other","Other"]]],["Websites","Websites",[["Main Website","Main Website"],["Ecommerce Website","Ecommerce Website"],["Other","Other"]]],["Other Software","Other Software",[]]]],["Information Request","Information Request",[]],["Need Help","Need Help",[["In Person","In Person",[]],["Via TEAMS","Via TEAMS",[]],["On Phone","On Phone",[]]]],["New Employee Setup","New Employee Setup",[["Laptop","Laptop",[["Docking Station No Mon","Docking Station No Mon"],["Docking Station 2 Mon","Docking Station 2 Mon"],["No Docking Station","No Docking Station"]]],["Desktop","Desktop",[]],["Change Permissions","Change Permissions",[]],["Add Permissions","Add Permissions",[]]]],["Access Badge","Access Badge",[["Need Replacement","Need Replacement",[]],["Need Access Change","Need Access Change",[]],["Need new Lanyard/Pull Cord","Need new Lanyard/Pull Cord",[]],["Need new Clear Plastic Holder","Need new Clear Plastic Holder",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"150000000894","subcategory_id":"helpdesk_ticket_custom_field_cf_specific_issue825178_2508697_150000000894","item_id":"helpdesk_ticket_custom_field_cf_more_information102564_2508697_150000000894"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_accounting_issue_2508697-label " for="helpdesk_ticket_cf_accounting_issue_2508697">Accounting Issue</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_accounting_issue_2508697_150000000895" name="helpdesk_ticket[custom_field][cf_accounting_issue_2508697]"><option value="">...</option> <option value="Accounts Receivable (Customers)">Accounts Receivable (Customers)</option> <option value="Accounts Payable (Vendors)">Accounts Payable (Vendors)</option></select><div class="level_2"><label class="">Specific Issue</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_specific_issue959547_2508697_150000000895" name="helpdesk_ticket[custom_field][cf_specific_issue959547_2508697]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_accounting_issue_2508697_150000000895').nested_select_tag({"data_tree":[["Accounts Receivable (Customers)","Accounts Receivable (Customers)",[["Need a copy of my Bill","Need a copy of my Bill",[]],["Billing Question","Billing Question",[]],["Make a Payment","Make a Payment",[]],["Tax Exempt Issue","Tax Exempt Issue",[]],["Other","Other",[]]]],["Accounts Payable (Vendors)","Accounts Payable (Vendors)",[["Status of a Check","Status of a Check",[]],["W9 Information","W9 Information",[]],["Certificate of Insurance","Certificate of Insurance",[]],["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"150000000895","subcategory_id":"helpdesk_ticket_custom_field_cf_specific_issue959547_2508697_150000000895"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_building_issue_2508697-label " for="helpdesk_ticket_cf_building_issue_2508697">Building Issue</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_building_issue_2508697_150000000896" name="helpdesk_ticket[custom_field][cf_building_issue_2508697]"><option value="">...</option> <option value="Cleaning">Cleaning</option> <option value="Access Control">Access Control</option> <option value="Electrical">Electrical</option> <option value="Heating/Air Conditioning">Heating/Air Conditioning</option> <option value="Plumbing">Plumbing</option> <option value="Snow/Lawn">Snow/Lawn</option> <option value="Projects">Projects</option> <option value="Misc Equipment">Misc Equipment</option></select><div class="level_2"><label class="required">Specific Problem</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_specific_problem_2508697_150000000896" name="helpdesk_ticket[custom_field][cf_specific_problem_2508697]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_building_issue_2508697_150000000896').nested_select_tag({"data_tree":[["Cleaning","Cleaning",[["Missed Cleaning Something","Missed Cleaning Something",[]],["Need Cleaning/Bathroom Supplies","Need Cleaning/Bathroom Supplies",[]],["Spills/damage","Spills/damage",[]]]],["Access Control","Access Control",[["Lost my Name Badge/Key Fob","Lost my Name Badge/Key Fob",[]],["Alarm Code Issues","Alarm Code Issues",[]]]],["Electrical","Electrical",[["Light or Plug Not Working","Light or Plug Not Working",[]],["Appliance Not Working","Appliance Not Working",[]],["Need New Service","Need New Service",[]]]],["Heating/Air Conditioning","Heating/Air Conditioning",[["Too Hot or Cold","Too Hot or Cold",[]],["Heat or Air not Working","Heat or Air not Working",[]]]],["Plumbing","Plumbing",[["Leak","Leak",[]],["Other","Other",[]]]],["Snow/Lawn","Snow/Lawn",[["Snow or Ice Issue","Snow or Ice Issue",[]],["Sprinkler System Issue","Sprinkler System Issue",[]],["Lawn Issue","Lawn Issue",[]]]],["Projects","Projects",[]],["Misc Equipment","Misc Equipment",[["Cardboard Compactor","Cardboard Compactor",[]],["Forklift","Forklift",[]],["Snow Blower","Snow Blower",[]],["Bobcat","Bobcat",[]],["Refrigerator","Refrigerator",[]],["Coffee Makers/Water","Coffee Makers/Water",[]],["TV","TV",[]],["Clocks","Clocks",[]],["Flags","Flags",[]],["Carpet","Carpet",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"150000000896","subcategory_id":"helpdesk_ticket_custom_field_cf_specific_problem_2508697_150000000896"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_customer_service_issue_2508697-label " for="helpdesk_ticket_cf_customer_service_issue_2508697">Customer Service Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_customer_service_issue_2508697]" id="helpdesk_ticket_custom_field_cf_customer_service_issue_2508697"><option value="">...</option> <option data-id="150000406184" value="Account Setup">Account Setup</option> <option data-id="150000207690" value="Address Change">Address Change</option> <option data-id="150000855900" value="Billing Issues">Billing Issues</option> <option data-id="150000207688" value="Check on an Order">Check on an Order</option> <option data-id="150000207689" value="New Order">New Order</option> <option data-id="150000207686" value="Purchase Order Issues">Purchase Order Issues</option> <option data-id="150000207685" value="Quote Related">Quote Related</option> <option data-id="150000207687" value="RMA Issue">RMA Issue</option> <option data-id="150000376935" value="Waiting on Sales Person">Waiting on Sales Person</option> <option data-id="150000207691" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_company_street_address_2508697-label " for="helpdesk_ticket_cf_company_street_address_2508697">Company Street Address</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_company_street_address_2508697]" id="helpdesk_ticket_custom_field_cf_company_street_address_2508697" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_company_city_state_and_zippostal_code_2508697-label " for="helpdesk_ticket_cf_company_city_state_and_zippostal_code_2508697">Company City, State and Zip/Postal Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_company_city_state_and_zippostal_code_2508697]" id="helpdesk_ticket_custom_field_cf_company_city_state_and_zippostal_code_2508697" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_of_marketing_project_2508697-label " for="helpdesk_ticket_cf_type_of_marketing_project_2508697">Type of Marketing Project</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_marketing_project_2508697]" id="helpdesk_ticket_custom_field_cf_type_of_marketing_project_2508697"><option value="">...</option> <option data-id="150000203783" value="New Marketing Item">New Marketing Item</option> <option data-id="150000203784" value="Adjusting Existing Item">Adjusting Existing Item</option> <option data-id="150000580988" value="New Item">New Item</option> <option data-id="150000203785" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_select_department_2508697-label " for="helpdesk_ticket_cf_select_department_2508697">Select Department</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_select_department_2508697]" id="helpdesk_ticket_custom_field_cf_select_department_2508697"><option value="">...</option> <option data-id="150000203791" value="Senior Living">Senior Living</option> <option data-id="150000203792" value="Retail">Retail</option> <option data-id="150000203793" value="Logistics">Logistics</option> <option data-id="150000203794" value="MN Business & Education">MN Business & Education</option> <option data-id="150000203795" value="Dealers">Dealers</option> <option data-id="150000203796" value="Engineering">Engineering</option> <option data-id="150000203797" value="Accounting">Accounting</option> <option data-id="150000203798" value="Human Resources">Human Resources</option> <option data-id="150000203799" value="Website/IT/Software">Website/IT/Software</option> <option data-id="150000203800" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_requested_serviceitems_2508697-label " for="helpdesk_ticket_cf_requested_serviceitems_2508697">Requested Service/Items</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_requested_serviceitems_2508697]" id="helpdesk_ticket_custom_field_cf_requested_serviceitems_2508697"><option value="">...</option> <option data-id="150000203801" value="Look Book">Look Book</option> <option data-id="150000203802" value="Tri-Fold">Tri-Fold</option> <option data-id="150000580989" value="Website addition or adjustment">Website addition or adjustment</option> <option data-id="150000580990" value="Slick or Spec Sheet">Slick or Spec Sheet</option> <option data-id="150000580991" value="PDF or One Page Document">PDF or One Page Document</option> <option data-id="150000203803" value="Image">Image</option> <option data-id="150000203804" value="Video">Video</option> <option data-id="150000203805" value="Event Item">Event Item</option> <option data-id="150000248467" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_due_date_2508697-label " for="helpdesk_ticket_cf_due_date_2508697">Due Date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_due_date_2508697]" id="helpdesk_ticket_custom_field_cf_due_date_2508697" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="M d, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_purposeobjective_to_accomplish_2508697-label " for="helpdesk_ticket_cf_purposeobjective_to_accomplish_2508697">Purpose/Objective to Accomplish</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_purposeobjective_to_accomplish_2508697]" id="helpdesk_ticket_custom_field_cf_purposeobjective_to_accomplish_2508697"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_what_type_of_radio_device_2508697-label " for="helpdesk_ticket_cf_what_type_of_radio_device_2508697">What Type of Radio Device</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_what_type_of_radio_device_2508697_150000000899" name="helpdesk_ticket[custom_field][cf_what_type_of_radio_device_2508697]"><option value="">...</option> <option value="Two-Way Radio">Two-Way Radio</option> <option value="Repeater">Repeater</option> <option value="Call Box (Stand-Alone)">Call Box (Stand-Alone)</option> <option value="Accessories">Accessories</option> <option value="Page-2-Talk (Legacy)">Page-2-Talk (Legacy)</option></select><div class="level_2"><label class="required">Specific Type</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_specific_type_2508697_150000000899" name="helpdesk_ticket[custom_field][cf_specific_type_2508697]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Issue</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_issue_2508697_150000000899" name="helpdesk_ticket[custom_field][cf_issue_2508697]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_what_type_of_radio_device_2508697_150000000899').nested_select_tag({"data_tree":[["Two-Way Radio","Two-Way Radio",[["Advanced Wireless","Advanced Wireless",[["Coverage","Coverage"],["Programming","Programming"],["Interference","Interference"],["Damaged","Damaged"],["Other","Other"]]],["Kenwood","Kenwood",[["Coverage","Coverage"],["Programming","Programming"],["Interference","Interference"],["Other","Other"]]],["Motorola","Motorola",[["Coverage","Coverage"],["Programming","Programming"],["Interference","Interference"],["Other","Other"]]],["ICOM","ICOM",[["Coverage","Coverage"],["Programming","Programming"],["Interference","Interference"],["Other","Other"]]],["Hytera","Hytera",[["Coverage","Coverage"],["Programming","Programming"],["Interference","Interference"],["Other","Other"]]]]],["Repeater","Repeater",[["Advanced Wireless","Advanced Wireless",[["Coverage","Coverage"],["Programming","Programming"],["Interference","Interference"],["Other","Other"]]],["Kenwood","Kenwood",[["Coverage","Coverage"],["Programming","Programming"],["Interference","Interference"],["Other","Other"]]],["Vertex/Standard","Vertex/Standard",[["Coverage","Coverage"],["Programming","Programming"],["Interferance","Interferance"],["Other","Other"]]]]],["Call Box (Stand-Alone)","Call Box (Stand-Alone)",[["Hardwired","Hardwired",[["Programming","Programming"],["Other","Other"]]],["Battery Operated","Battery Operated",[["Programming","Programming"],["Other","Other"]]]]],["Accessories","Accessories",[["Batteries","Batteries",[]],["Chargers (Not Charge-All)","Chargers (Not Charge-All)",[]],["Hand Microphone","Hand Microphone",[]],["Headsets","Headsets",[]],["Microphones","Microphones",[]],["Other","Other",[]]]],["Page-2-Talk (Legacy)","Page-2-Talk (Legacy)",[["Pager Issue","Pager Issue",[["Cap Code Change","Cap Code Change"],["Coverage","Coverage"],["Programming","Programming"]]],["Radio Issue","Radio Issue",[]],["Programming","Programming",[]],["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"150000000899","subcategory_id":"helpdesk_ticket_custom_field_cf_specific_type_2508697_150000000899","item_id":"helpdesk_ticket_custom_field_cf_issue_2508697_150000000899"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_of_one_system_2508697-label " for="helpdesk_ticket_cf_type_of_one_system_2508697">Type of ONE System</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_one_system_2508697]" id="helpdesk_ticket_custom_field_cf_type_of_one_system_2508697"><option value="">...</option> <option data-id="150000958244" value="Retail ONE System">Retail ONE System</option> <option data-id="150000958245" value="Nurse Call ONE System">Nurse Call ONE System</option> <option data-id="150000958246" value="Page-2-Talk ONE System">Page-2-Talk ONE System</option> <option data-id="150000958247" value="One Mobile App">One Mobile App</option> <option data-id="150000958248" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_systems_down_ack_msg_2508697]" id="helpdesk_ticket_custom_field_cf_systems_down_ack_msg_2508697_150000000900" value="1" class=" required checkbox section_field" /> I understand that After Hours EMERGENCY calls needs to be PHONED into 800-475-5852 Option 8 </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_warehouse_issue_type_2508697-label " for="helpdesk_ticket_cf_warehouse_issue_type_2508697">Warehouse Issue Type</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_warehouse_issue_type_2508697_150000000901" name="helpdesk_ticket[custom_field][cf_warehouse_issue_type_2508697]"><option value="">...</option> <option value="Shipping">Shipping</option> <option value="Receiving">Receiving</option> <option value="Jobs Issue">Jobs Issue</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Related To</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_related_to_2508697_150000000901" name="helpdesk_ticket[custom_field][cf_related_to_2508697]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_warehouse_issue_type_2508697_150000000901').nested_select_tag({"data_tree":[["Shipping","Shipping",[["Package I need to Ship","Package I need to Ship",[]],["Need a Quote on Shipping","Need a Quote on Shipping",[]],["Need Tracking Info","Need Tracking Info",[]]]],["Receiving","Receiving",[["Has a PO come in","Has a PO come in",[]],["Personal Package","Personal Package",[]],["Refuse a Package","Refuse a Package",[]]]],["Jobs Issue","Jobs Issue",[["Wrong Parts Received","Wrong Parts Received",[]],["Need to Issue Parts","Need to Issue Parts",[]],["Problems with Serial Numbers","Problems with Serial Numbers",[]],["Return Parts from Job","Return Parts from Job",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"150000000901","subcategory_id":"helpdesk_ticket_custom_field_cf_related_to_2508697_150000000901"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_of_device_2508697-label " for="helpdesk_ticket_cf_type_of_device_2508697">Type of Device</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_device_2508697]" id="helpdesk_ticket_custom_field_cf_type_of_device_2508697"><option value="">...</option> <option data-id="150000204081" value="Charge-All Single Unit">Charge-All Single Unit</option> <option data-id="150000204082" value="Charge-All (L2) Two Unit">Charge-All (L2) Two Unit</option> <option data-id="150000204083" value="Charge-All (L5) Five Unit">Charge-All (L5) Five Unit</option> <option data-id="150000204084" value="Charge-All Charging Cup (All Models)">Charge-All Charging Cup (All Models)</option> <option data-id="150000204085" value="Trigger Handle for Zebra">Trigger Handle for Zebra</option> <option data-id="150000204086" value="Trigger Handle for Android">Trigger Handle for Android</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_wanderdoor_type_2508697-label " for="helpdesk_ticket_cf_wanderdoor_type_2508697">Wander/Door Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_wanderdoor_type_2508697]" id="helpdesk_ticket_custom_field_cf_wanderdoor_type_2508697"><option value="">...</option> <option data-id="150000207662" value="Magnetic Door Issue">Magnetic Door Issue</option> <option data-id="150000207663" value="Wander Guard System Issue">Wander Guard System Issue</option> <option data-id="150000207664" value="Access Control System">Access Control System</option> <option data-id="150000371317" value="Wander Tags/Pendants">Wander Tags/Pendants</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_accessory_type_2508697-label " for="helpdesk_ticket_cf_accessory_type_2508697">Accessory Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_accessory_type_2508697]" id="helpdesk_ticket_custom_field_cf_accessory_type_2508697"><option value="">...</option> <option data-id="150000207814" value="Headset">Headset</option> <option data-id="150000207815" value="Chargers (Not Charge-All)">Chargers (Not Charge-All)</option> <option data-id="150000207816" value="Batteries">Batteries</option> <option data-id="150000207817" value="Microphones">Microphones</option> <option data-id="150000207818" value="Other Accessories">Other Accessories</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_dealer_support_need_2508697-label " for="helpdesk_ticket_cf_dealer_support_need_2508697">Dealer Support Need</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_dealer_support_need_2508697]" id="helpdesk_ticket_custom_field_cf_dealer_support_need_2508697"><option value="">...</option> <option data-id="150000207762" value="Quote Needed">Quote Needed</option> <option data-id="150000207763" value="Purchase Order Issue">Purchase Order Issue</option> <option data-id="150000207764" value="Order Issue">Order Issue</option> <option data-id="150000207765" value="Service Issue">Service Issue</option> <option data-id="150000207766" value="RMA Issue">RMA Issue</option> <option data-id="150000207767" value="Sales Issues">Sales Issues</option> <option data-id="150000207768" value="Other Issue">Other Issue</option></select> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_i_understand_this_is_an_automated_function_use_customer_support_option_instead_if_you_need_a_human_reply_2508697]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_i_understand_this_is_an_automated_function_use_customer_support_option_instead_if_you_need_a_human_reply_2508697_150000005080" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_i_understand_this_is_an_automated_function_use_customer_support_option_instead_if_you_need_a_human_reply_2508697]" /> I understand this is an automated function, use customer support option instead if you need a human reply </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_must_provide_valid_email_as_results_will_be_emailed_to_you_2508697]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_must_provide_valid_email_as_results_will_be_emailed_to_you_2508697_150000005080" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_must_provide_valid_email_as_results_will_be_emailed_to_you_2508697]" /> Must Provide Valid Email as results will be emailed to you! </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_model_number918977_2508697-label " for="helpdesk_ticket_cf_model_number918977_2508697">Warranty Model Number</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model_number918977_2508697]" id="helpdesk_ticket_custom_field_cf_model_number918977_2508697"><option value="">...</option> <option data-id="150000778335" value="106072 AWR-4000 Advantage">106072 AWR-4000 Advantage</option> <option data-id="150000778336" value="106100 AWR-4002 Advantage Blu">106100 AWR-4002 Advantage Blu</option> <option data-id="150000780813" value="106251 Advantage Mini 4">106251 Advantage Mini 4</option> <option data-id="150000780814" value="106321 AWR-8000 Analog">106321 AWR-8000 Analog</option> <option data-id="150000778382" value="106291 AWR-D6000 Digital">106291 AWR-D6000 Digital</option> <option data-id="150000780361" value="106306 AWR-D7000 Digital">106306 AWR-D7000 Digital</option> <option data-id="150000780690" value="106307 AWR-D7500 Digital">106307 AWR-D7500 Digital</option> <option data-id="150000965497" value="106317 AWR-D7700 Digital Mobile 25W">106317 AWR-D7700 Digital Mobile 25W</option> <option data-id="150000780815" value="106309 AWR-D7700 Digital Mobile 50W">106309 AWR-D7700 Digital Mobile 50W</option> <option data-id="150000780816" value="922961 AWR-RB5000 Base Station">922961 AWR-RB5000 Base Station</option> <option data-id="150000780817" value="922963 AWR-RP9000 Repeater">922963 AWR-RP9000 Repeater</option> <option data-id="150000780818" value="106279 AWR-DRP9050 Digital Repeater">106279 AWR-DRP9050 Digital Repeater</option> <option data-id="150000780819" value="922960 AWR-ERM100">922960 AWR-ERM100</option> <option data-id="150000965488" value="103914 Kenwood NX-320K2 Portable w/4-Key LCD">103914 Kenwood NX-320K2 Portable w/4-Key LCD</option> <option data-id="150000965485" value="102771 Kenwood NX-800K Digital Mobile">102771 Kenwood NX-800K Digital Mobile</option> <option data-id="150000965498" value="106329 Kenwood NX-1300DUK Portable">106329 Kenwood NX-1300DUK Portable</option> <option data-id="150000965490" value="106232 Kenwood NX-3300K2 Portable w/Dial Pad 4 Key LCD">106232 Kenwood NX-3300K2 Portable w/Dial Pad 4 Key LCD</option> <option data-id="150000965491" value="106233 Kenwood NX-3300K3 Portable w/Dial Pad 12 Key LCD">106233 Kenwood NX-3300K3 Portable w/Dial Pad 12 Key LCD</option> <option data-id="150000965492" value="106238 Kenwood NX-3820HGK Mobile">106238 Kenwood NX-3820HGK Mobile</option> <option data-id="150000965493" value="106394 Kenwood NX-5300SK2 Portable NXDN Digital">106394 Kenwood NX-5300SK2 Portable NXDN Digital</option> <option data-id="150000965489" value="106021 Kenwood TK-3140K Portable">106021 Kenwood TK-3140K Portable</option> <option data-id="150000965486" value="103037 Kenwood TK-3360K1 Portable">103037 Kenwood TK-3360K1 Portable</option> <option data-id="150000965494" value="103723 Kenwood TK-8302HUK Mobile">103723 Kenwood TK-8302HUK Mobile</option> <option data-id="150000965487" value="103716 Kenwood TK-8360HUK Mobile">103716 Kenwood TK-8360HUK Mobile</option> <option data-id="150000965496" value="106281 Kenwood TK-D340UK Portable 16CH">106281 Kenwood TK-D340UK Portable 16CH</option> <option data-id="150000965495" value="106181 Kenwood TK-D840HUK Mobile Digital">106181 Kenwood TK-D840HUK Mobile Digital</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_serial_number_one_number_only_2508697-label " for="helpdesk_ticket_cf_serial_number_one_number_only_2508697">Serial Numbers (Separated by 1 Space only - Up to 10 MAX)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_one_number_only_2508697]" id="helpdesk_ticket_custom_field_cf_serial_number_one_number_only_2508697" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_po_number_for_repairs_if_needed_2508697-label " for="helpdesk_ticket_cf_po_number_for_repairs_if_needed_2508697">PO Number for Repairs (Required)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_po_number_for_repairs_if_needed_2508697]" id="helpdesk_ticket_custom_field_cf_po_number_for_repairs_if_needed_2508697" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_model_number_2508697-label " for="helpdesk_ticket_cf_model_number_2508697">Model Number</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model_number_2508697]" id="helpdesk_ticket_custom_field_cf_model_number_2508697"><option value="">...</option> <option data-id="150000608306" value="AWR Advantage (AWR-4000)">AWR Advantage (AWR-4000)</option> <option data-id="150000608307" value="AWR Advantage BLU (AWR-4002)">AWR Advantage BLU (AWR-4002)</option> <option data-id="150000608308" value="AWR Mini">AWR Mini</option> <option data-id="150000608309" value="AWR-8000">AWR-8000</option> <option data-id="150000608310" value="AWR-RB5000 Base Station">AWR-RB5000 Base Station</option> <option data-id="150000608311" value="AWR-RP9000 Repeater">AWR-RP9000 Repeater</option> <option data-id="150000608312" value="AWR-ERM100">AWR-ERM100</option> <option data-id="150000608313" value="AWR-D6000Digital Portable with LCD Screen">AWR-D6000Digital Portable with LCD Screen</option> <option data-id="150000608314" value="AWR-D7000 Digital Portable No Screen">AWR-D7000 Digital Portable No Screen</option> <option data-id="150000608315" value="AWR-D7500 Digital Portable with LCD Screen">AWR-D7500 Digital Portable with LCD Screen</option> <option data-id="150000608316" value="AWR-DM7700 Digital Mobile">AWR-DM7700 Digital Mobile</option> <option data-id="150000608317" value="AWR-DRP9050 Rack Mount Repeater">AWR-DRP9050 Rack Mount Repeater</option> <option data-id="150000608318" value="Charge-ALL Chargers">Charge-ALL Chargers</option> <option data-id="150000608319" value="AWC Nurse Call Box with Big Blue Button & Magnetic Connectors">AWC Nurse Call Box with Big Blue Button & Magnetic Connectors</option> <option data-id="150000608320" value="AWC Nurse Call Box (White)">AWC Nurse Call Box (White)</option> <option data-id="150000608321" value="AWC Micro Call Box">AWC Micro Call Box</option> <option data-id="150000608322" value="Hardwired Two-Way Call Box">Hardwired Two-Way Call Box</option> <option data-id="150000608323" value="The ONE Platform Two-Way Call Box">The ONE Platform Two-Way Call Box</option> <option data-id="150000608324" value="Two-Way Call Box - Stand Alone">Two-Way Call Box - Stand Alone</option> <option data-id="150000608325" value="One Way Call Box - Stand Alone">One Way Call Box - Stand Alone</option> <option data-id="150000608326" value="Mini Call Box with Square Pushbutton">Mini Call Box with Square Pushbutton</option> <option data-id="150000608327" value="Kenwood Portable Radio">Kenwood Portable Radio</option> <option data-id="150000608328" value="Kenwood Mobile">Kenwood Mobile</option> <option data-id="150000608329" value="Kenwood Repeater">Kenwood Repeater</option> <option data-id="150000608330" value="UNKNOWN">UNKNOWN</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_serial_number_2508697-label " for="helpdesk_ticket_cf_serial_number_2508697">Serial Number (Separate Multiples from same model with commas)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_2508697]" id="helpdesk_ticket_custom_field_cf_serial_number_2508697" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_your_equipments_asset_or_id_number_2508697-label " for="helpdesk_ticket_cf_your_equipments_asset_or_id_number_2508697">Your Equipment's Asset or ID Number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_equipments_asset_or_id_number_2508697]" id="helpdesk_ticket_custom_field_cf_your_equipments_asset_or_id_number_2508697" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_problem_type_2508697-label " for="helpdesk_ticket_cf_problem_type_2508697">Problem Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_problem_type_2508697]" id="helpdesk_ticket_custom_field_cf_problem_type_2508697"><option value="">...</option> <option data-id="150000608407" value="Technical Issue Not Listed Below">Technical Issue Not Listed Below</option> <option data-id="150000608408" value="Does Not Turn On">Does Not Turn On</option> <option data-id="150000608409" value="Power Cycles when Starting to Talk">Power Cycles when Starting to Talk</option> <option data-id="150000608410" value="Can't Adjust Volume">Can't Adjust Volume</option> <option data-id="150000608411" value="Others can't hear me at all">Others can't hear me at all</option> <option data-id="150000608412" value="Others can't hear me clearly">Others can't hear me clearly</option> <option data-id="150000608413" value="I can't hear others clearly">I can't hear others clearly</option> <option data-id="150000608414" value="Broken knobs or missing">Broken knobs or missing</option> <option data-id="150000608415" value="Antenna Broken">Antenna Broken</option> <option data-id="150000608416" value="Display Broken">Display Broken</option> <option data-id="150000608417" value="Housing (Body of Radio) broken">Housing (Body of Radio) broken</option> <option data-id="150000608418" value="Radio got wet (Dropped in toilet, water, etc)">Radio got wet (Dropped in toilet, water, etc)</option> <option data-id="150000608419" value="Lost programming or missing channels">Lost programming or missing channels</option> <option data-id="150000608420" value="Accessory Repair">Accessory Repair</option> <option data-id="150000618892" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_accessories_returned_with_item_please_do_not_return_accessories_or_batteries_2508697-label " for="helpdesk_ticket_cf_accessories_returned_with_item_please_do_not_return_accessories_or_batteries_2508697">Accessories Returned with Item (Please do not return accessories unless bad)</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_accessories_returned_with_item_please_do_not_return_accessories_or_batteries_2508697]" id="helpdesk_ticket_custom_field_cf_accessories_returned_with_item_please_do_not_return_accessories_or_batteries_2508697"> </textarea> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_i_understand_that_batteries_should_not_be_sent_in_2508697]" id="helpdesk_ticket_custom_field_cf_i_understand_that_batteries_should_not_be_sent_in_2508697_150000005109" value="1" class=" required checkbox section_field" /> I understand that BATTERIES should NOT be sent in. </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_i_understand_that_the_rma_number_must_be_on_the_outside_of_the_box_and_inside_the_box_2508697]" id="helpdesk_ticket_custom_field_cf_i_understand_that_the_rma_number_must_be_on_the_outside_of_the_box_and_inside_the_box_2508697_150000005109" value="1" class=" required checkbox section_field" /> I understand that the RMA Number MUST be on the outside of the Box and inside the box </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_i_understand_i_will_be_charged_for_nonwarranty_or_physically_damaged_repairs_2508697]" id="helpdesk_ticket_custom_field_cf_i_understand_i_will_be_charged_for_nonwarranty_or_physically_damaged_repairs_2508697_150000005109" value="1" class=" required checkbox section_field" /> I Understand I will be charged for Non-Warranty or Physically Damaged Repairs. </label> </div> </div>