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1 error prohibited this ticket from being saved
There were problems with the following fields:
Requester (Your Email Address)
Subject
Description
Company
Store/Location Number (If Used)
Service Location's Zip/Postal Code
Contact Phone Number
Priority
Low
Medium
High
Urgent
Group
...
Building/Maintenance
Charge-All & Zebra Accessory Support
CODE RED
Customer Support / Orders / Billing
Dealer Sales
Engineering
Information Technology / Software
Marketing
News Feed
ONE Mobile Errors
Product Management
Radio / Repeater / BDA / Access Control Support
RMA/Repairs
Sales Operations
Test
The ONE Systems Support
Warranty Lookup for ONE Pendants
Warranty Lookups
What Type of Issue
...
Hardware
Software
Information Request
Need Help
New Employee Setup
Access Badge
Specific Issue
...
More Information
...
Building Issue
...
Cleaning
Access Control
Building
Electrical
Heating/Air Conditioning
Plumbing
Snow/Lawn
Projects
Misc Equipment
Specific Problem
...
Customer Service Issue
...
Account Setup
Address Change
Billing Issues
Check on an Order
New Order
Purchase Order Issues
Quote Related
RMA Issue
Other
Company Street Address
Company City, State and Zip/Postal Code
Type of Marketing Project
...
New Marketing Item
Adjusting Existing Item
New Item
Other
Select Department
...
Senior Living
Retail
Logistics
MN Business & Education
Dealers
Engineering
Accounting
Human Resources
Website/IT/Software
Other
Requested Service/Items
...
Look Book
Tri-Fold
Website addition or adjustment
Slick or Spec Sheet
PDF or One Page Document
Image
Video
Event Item
Other
Due Date
Purpose/Objective to Accomplish
</textarea>
What Type of Radio Device
...
Two-Way Radio
Repeater
Call Box (Stand-Alone)
Accessories
Page-2-Talk (Legacy)
BDA System
Access Control
Specific Type
...
Issue
...
Type of ONE System
...
Retail ONE System
Nurse Call ONE System
Page-2-Talk ONE System
One Mobile App
Other
I understand that After Hours EMERGENCY calls needs to be PHONED into 800-475-5852 Option 8
Type of Device
...
Charge-All Single Unit
Charge-All (L2) Two Unit
Charge-All (L5) Five Unit
Charge-All Charging Cup (All Models)
Trigger Handle for Zebra
Trigger Handle for Android
Dealer Support Need
...
Quote Needed
Purchase Order Issue
Order Issue
Service Issue
RMA Issue
Sales Issues
Other Issue
Engineering Issue
...
Product Defect
New Product
BOM Issue
Job Issue
Current Product Support
ECN Issue
Recall
CODE RED
Software Issue
Firmware Issue
Other Issue
I understand this is an automated function, use customer support option instead if you need a human reply
Must Provide Valid Email as results will be emailed to you!
Warranty Model Number
...
106072 AWR-4000 Advantage
106100 AWR-4002 Advantage Blu
106251 Advantage Mini 4
106321 AWR-8000 Analog
106291 AWR-D6000 Digital
106306 AWR-D7000 Digital
106307 AWR-D7500 Digital
106317 AWR-D7700 Digital Mobile 25W
106309 AWR-D7700 Digital Mobile 50W
922961 AWR-RB5000 Base Station
922963 AWR-RP9000 Repeater
106279 AWR-DRP9050 Digital Repeater
922960 AWR-ERM100
103914 Kenwood NX-320K2 Portable w/4-Key LCD
102771 Kenwood NX-800K Digital Mobile
106329 Kenwood NX-1300DUK Portable
106232 Kenwood NX-3300K2 Portable w/Dial Pad 4 Key LCD
106233 Kenwood NX-3300K3 Portable w/Dial Pad 12 Key LCD
106238 Kenwood NX-3820HGK Mobile
106394 Kenwood NX-5300SK2 Portable NXDN Digital
106021 Kenwood TK-3140K Portable
103037 Kenwood TK-3360K1 Portable
103723 Kenwood TK-8302HUK Mobile
103716 Kenwood TK-8360HUK Mobile
106281 Kenwood TK-D340UK Portable 16CH
106181 Kenwood TK-D840HUK Mobile Digital
900292 AWC 4100 Nurse Callbox
900204 AWC Micro Callbox
Serial Numbers (Separated by 1 Space only - Up to 10 MAX)
I understand without a PO we cannot repair any units.
PO Number for Repairs (Required if not Warranty)
Model Number
...
AWR Radios (4000/4002/Mini/8000/ERM100)
AWR-Digital Radios (5000/6000/7000/7500/7700)
AWR-Base Station (RB5000)
AWR-Repeaters (RP9000 /DRP9050)
Kenwood Radios/Mobile/Repeaters
Charge-ALL Chargers
AWC Nurse Call Boxes
Nurse Call Pendants
Fall Fighter
Door Control Pendant (Wrist/Ankle)
AWC Micro Call Box
Call Boxes other than Micro & Nurse Call Box
UNKNOWN (as a last resort only please!)
Serial Number (Separate Multiples with a single SPACE)
Your Equipment's Asset or ID Number
Problem Type
...
Technical Issue Not Listed Below
Does Not Turn On
Power Cycles when Starting to Talk
Can't Adjust Volume
Others can't hear me at all
Others can't hear me clearly
I can't hear others clearly
Broken knobs or missing
Antenna Broken
Display Broken
Housing (Body of Radio) broken
Radio got wet (Dropped in toilet, water, etc)
Lost programming or missing channels
Accessory Repair
Other
Accessories Returned with Item (Please do not return accessories unless bad)
</textarea>
I understand that by law, BATTERIES may not be shipped without proper labeling on Box
I understand that the RMA Number MUST be on the outside of the Box and inside the box
I Understand I will be charged for Non-Warranty or Physically Damaged Repairs.
I understand this is an automated function, use customer support option if you need a human reply (ONE)
Must provide Valid Email as results will be emailed to you! (ONE)
Warranty Model Number (ONE Products)
...
921816P EN 1223S Waterproof Pendant
221122P EN 1221W Wrist Waterproof Pendant
221121P EN 1221N Neck Waterproof Pendant
918402P EN 1224 - 4-Button Pendant
921883P EN 1210 Universal Transmitter
917980P EN 1210W Door or Window Reed Switch
923010 Fall Fighter
Serial Numbers (Separated by 1 Space ONLY - Up to 10 MAX) (ONE)
Product Category
...
ONE Mobile
ONE Platform
Scanner Innovation
Two-Way Radio & Accessories
Charge More
Hello BLU
Request Type
...
Start Date to Show
End Date (Take Down)
IP Address
ONE Serial Number
ONE Platform Version
ONE Mobile Version
Mobile OS Version
Mobile IP
Mobile Brand
Mobile Model
Error Created On
This is NOT an Emergency (If an Emergency Call 800-475-5852 opt 8) Ticketing system NOT monitored after hours or weekends.
I understand returns WITHOUT RMA # will be refused!
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